{"xsrfToken":"75e78293499fc18a74424446fc20cc2f4d0de2af_lout","branding":{"id":"7","key":"eadssd","name":"Edit Any Document for SharePoint","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"eadssd","projectId":10907,"serviceDeskId":7,"name":"Edit Any Document for SharePoint","description":"<p>Welcome! You can raise a Edit Any Document for SharePoint request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"58","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11117,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[11],"key":""},{"id":"60","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11100,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11100","groups":[11],"key":""},{"id":"59","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11125,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11125","groups":[11],"key":""},{"id":"62","name":"Report a bug","descriptionHtml":"<p>IMPORTANT! Log(s) significantly increases chances to understand and resolve the issue. <a href=\"https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See where to find log files and how to capture traffic </a>.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11110,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[11],"key":""},{"id":"63","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11145,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","groups":[11],"key":""},{"id":"64","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11132,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[11],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"<p>IMPORTANT! Log(s) significantly increases chances to understand and resolve the issue. <a href=\"https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See where to find log files and how to capture traffic </a>.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11106,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[11],"key":""},{"id":"61","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11126,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[57,58,59,60,62,63,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4d14e06-977f-31cf-bed1-5e1a3c15c1ca","appLinkName":"System Confluence","appLinkUrl":"https://ithitcorp.atlassian.net/wiki","spaceKey":"EADSSD","spaceName":"Edit Any Document for SharePoint","spaceUrl":"https://ithitcorp.atlassian.net/wiki/spaces/EADSSD","isServer":false},"labels":[],"projectKey":"EADSSD","serviceDeskId":7,"kbLinkDomainURLs":["https://ithitcorp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EADSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWI3MzhjNS1jZDcwLTRmOTYtODU3MC02MzMwNGI2NWEzMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyMzg1OTQsIm5iZiI6MTc1MDIzNzM5NH0.decSu96Q53d_0xCdCcDu3D2dqewqA-1o5qD7uefYQuA","targetCollection":"upload-project-10907","endpointUrl":"https://api.media.atlassian.com","clientId":"c1b738c5-cd70-4f96-8570-63304b65a31a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":57,"projectId":10907,"issueType":{"id":"10005","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"<p>IMPORTANT! Log(s) significantly increases chances to understand and resolve the issue. <a href=\"https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/\" class=\"external-link\" rel=\"nofollow noreferrer\">See where to find log files and how to capture traffic </a>.</p>","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"<p>IMPORTANT! Log(s) significantly increases chances to understand and resolve the issue. <a href=\"https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/\" class=\"external-link\" rel=\"nofollow noreferrer\">See where to find log files and how to capture traffic </a>.</p>","icon":11106,"iconUrl":"https://ithitcorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (protocol app log, screenshots)","description":"Attach protocol app log(s) and screenshots. [See where to find log files |https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/].","descriptionHtml":"<p>Attach protocol app log(s) and screenshots. <a href=\"https://www.webdavsystem.com/ajax/programming/open-doc-webpage/troubleshooting/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See where to find log files </a>.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/57","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/57","calendarParams":{"firstDay":0,"date":"2025-06-18T05:03:14-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4d14e06-977f-31cf-bed1-5e1a3c15c1ca","appLinkName":"System Confluence","appLinkUrl":"https://ithitcorp.atlassian.net/wiki","spaceKey":"EADSSD","spaceName":"Edit Any Document for SharePoint","spaceUrl":"https://ithitcorp.atlassian.net/wiki/spaces/EADSSD","isServer":false},"labels":[],"projectKey":"EADSSD","serviceDeskId":7,"kbLinkDomainURLs":["https://ithitcorp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWI3MzhjNS1jZDcwLTRmOTYtODU3MC02MzMwNGI2NWEzMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyMzg1OTQsIm5iZiI6MTc1MDIzNzM5NH0.decSu96Q53d_0xCdCcDu3D2dqewqA-1o5qD7uefYQuA","targetCollection":"upload-project-10907","endpointUrl":"https://api.media.atlassian.com","clientId":"c1b738c5-cd70-4f96-8570-63304b65a31a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ithitcorp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"75e78293499fc18a74424446fc20cc2f4d0de2af_lout","baseUrl":"https://ithitcorp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ithitcorp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c1b738c5-cd70-4f96-8570-63304b65a31a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8dfe769aa9e145138950193887957110","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}